Didun Design

Frequently Asked Questions

Frequently Asked Questions for Didun Design

Frequently Asked Questions

Free Shipping is offered as default. But you can choose Express Shipping at the Checkout!

  • $0 – Free Worldwide Shipping  on all products directly from the factory  in China. (Ap. 15 – 30 working days).*
  • $0 – Free Europe Shipping  from our European warehouse will always be a priority if in stock. (Ap. 7 – 14 working days).
  • Express Worldwide Shipping . (Ap. 7 – 14 working days).**
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*Free Shipping is not really free. It is rather a standard shipping cost that is included into the price.

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Yes we do, except for the following countries and continents: Africa, India, Iran, Turkey, Myanmar, Mongolia, Tajikistan, Turkmenistan, Syria, North Korea.

We also cannot offer free shipping to the following countries: Liechtenstein, Serbia.

We cannot offer Express Shipping to: Russia, Timor-Leste.

More countries may be added as we go. If you live in any of these countries, feel free to contact us for any questions.

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COVID-19: Has caused a lot of problems for the industry, with longer delays for freight, especially free shipping from China.

Lately we have also seen an increased cost for Express Shipping because of more restrictions due to the covid virus.

Answers provided by www.didun.design

We are required by law to collect tax from the following countries: USA (0%-13%), New Zealand (15%) Norway (25%) and Australia (10%), Great Britain (20%). 

From 1 July 2021, Pagani Design generally will need to collect 19% VAT on sales of goods delivered to EU consumers, including circumstances where goods are delivered from outside of the EU or where goods are shipped from within EU where the seller is established outside the EU. 

For all the other countries there might be import tax and so on but nothing added to the price from us. Import tax and duties is something the buyer has to check with their own countries. 

Check out the US Staes in question here!

Most of the US States require pre-paid taxes except for a few. See the list of states here!

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Yes and as soon as we ship your order, we will send you a follow-up email with tracking information. If you have not received your tracking mail, please contact us on [email protected]. In such case you may also want to check your spam folder. You can also find the tracking number in My account<Order<ViewTrack

Read more about it Here!

Answers provided by www.didun.design

We offer 1 Year Warranty for all Didun Design Watches and Accessories!

Read more about it Here!

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Please contact us at [email protected] and we will find a solution that will satisfy you as a customer. This might be to replace the watch with a new or a complete refund. The Warranty period is for 12 Months.

Read more about it Here!

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If there is an issue with the product itself, due to defects in materials or craftsmanship, please Support right away so we may replace it for you. All returns must include:

  • The product it self.
  • The box and all the package it came with (unless we tell you other vice).
  • The invoice / packing slip with order number and your address.

Read more about it Here!

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Please contact Support to get the correct return address! 

Sometimes packages might be opened by costumes and repackaged so the return address on the package might be wrong, so don’t use it and get a verification from us!

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  • Evidence that there is something wrong with the product. (Though we may accept pictures and videos too).
  • The product still has value and can be disassembled and used for parts. 
  • We also have a warranty on the parts we use in our products and would like a refund on damaged parts too such as defect movements etc.

Answers provided by www.didun.design

Once we receive your returned item, we will start the refund process, which may take up to 10 business days to clear and even longer to appear on bank or credit card statements.

Read more about Refund Here! 

Answers provided by www.didun.design

A homage watch is basically a timepiece that somehow imitates famous, authentic ones but is sold at a fraction of the cost. Homage watches are considered more affordable alternatives to luxury brands which typically have high price tags not everybody can afford.

Homage watches are not fakes or replicas since they maintain their own identity even though they incorporate a few of the design features found on luxury watches. These alternative accessories give you the same vibe as that of the luxury watches they’re paying their tribute to.

Answers provided by www.didun.design

Our watches are waterproof to a certain extent. For normal everyday wear, our watches is absolutely waterproof. You can wear them while you wash your hands and even take a shower. However, try not to let the watch in direct contact with steam and hot water. Do not wear your watch in a hot bath and so on.

If there is only a small amount of water vapor inside the watch, the water vapor will automatically disappear over time. Wearing the watch on you wrist with upside down for about two hours will also help the water vapor to disappear. However if there are some drops inside the watch, you should take it to a watchmaker as soon as possible. 

It means that this model is no longer produced and we will eventually run out of stock.

There could be many reasons for discontinuing a model. It could be because this watch was not popular. It could mean the technology is old and a better version is made. What we do see is that discontinued watches, especially among the luxury brands, will get more value as they become harder to find.

Answers provided by www.didun.design

We can do drop shipping. We just wont give out any discounts. But we will ship any product to the shipping address our customers put in. If that happens to be your own customer doesn’t matter to us. 

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Yes, we always have some sale on products.

Answers provided by www.didun.design

Frequently Asked Questions (F.A.Q.) is pre-written questions and answers that is most common for our customers to ask us. So instead of asking us the same questions as other have done previously, you may read about them in our Frequently Asked Questions.

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If you can’t find the answer your looking for in Frequently Asked Questions, feel free to contact us at: [email protected] or [email protected]

Answers provided by www.didun.design

Didun Design

Are You Ready To Make Your First Order?

You can pay with most credit cards like Mastercard, Visa, American Express, Discover, Maestro, Diners Club, Union Pay, JCB, Klarna, WeChat.

However, if there is a missing paying option you would recommend for us to use, feel free to contact us and we will see what we can do.

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Shipping & Tracking:

We will arrange shipping normally within 1-2 working days after your order.

After that, a tracking code will be emailed to the customer, usually within 1-2 working days after shipping.

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Delivery:

Delivery can be done to most places in the world.

But some products may be packaged and shipped separately without any extra freight cost for you.

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Reviews:

We would be very grateful if you could leave us a five star positive feedback, a good review will help the brand grow.

And most importantly we need to know that we are doing a good enough job for our customers!

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14 Day Return policy:

We offer a 14 day return policy on all products purchased from our website.

So you might return a product if you have changed your mind.

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1 Year Warranty:

If you have any problems and complaints, please contact us about it.

As a responsible website and seller, we will help you out! Above all, our customers happiness is very important to us.

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Returns:

If you want to return a product please contact us for the right address.

In addition, you must include the invoice and the tracking number.

To clarify you can read about it here!

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Other popular Brands is Benyar & Pagani Design

You can read more About Us Here!

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